If you are unhappy about any aspect of your consultation or treatment, please feel free to raise your concerns with me, and I will do my best to deal with them. You can do this in person (often the best), by phone, by letter or by email (email@example.com). I will endeavour to establish what went wrong, provide you with an explanation and see if we can do something to improve matters.
Who else to talk to?
If you feel uncomfortable about raising an issue directly with me or that a complaint has not been resolved to your satisfaction, you can speak to the British Osteopathic Association. They can be contacted by calling Freephone 0800 110 5857, or by email (firstname.lastname@example.org).
Alternatively you can approach the British osteopathic regulatory body, the General Osteopathic Council. They can be contacted on 020 7357 6655.