Changes made to our practice
- we have removed all linen including the plinth cover, covered the pillows with plastic covers and changed the curtains for frosted stickers on windows
- the osteopath will wear a mask IIR (changed every 4hr), gloves (changed every time something new needs to be touched), a disposable apron (changed before seeing the next patient) and glasses.
- the osteopath will take their temperature when arriving at the clinic to check it is safe for them to see you
- the room will be cleaned before each patient appointment (all surfaces including the couch, the desk and floor) and windows opened for 15 min between patients (but closed during appointments to prevent aerosols flying – so dress lightly if it’s a warm day as the air conditioning can’t be used either!)
- please don’t arrive more than 5 min before your appointment (but on time). If you’re early, wait in the car park or in your car please to prevent you from meeting the patient booked before your appointment.
- you’ll be asked to wear a mask when you arrive and your osteopath will take your temperature before you enter the treatment room. You can bring your own disposable mask or we can provide one for £1.
Face-to-face or remote appointment?
- Patients at high risk (currently shielding): It is clear from the government guidance that if you fall in this category, you cannot attend face-to-face. Remote consultations are a good choice for you. We have delivered quite a few in the last few weeks and they are effective to manage muscle and joint pains. Please get in touch (over the phone or by email) to discuss and book one.
- For patients at moderate risk: the guidance suggests that face-to-face appointments are possible. We would suggest starting with a remote appointment and if you don’t respond to it to then consider a face-to-face appointment and book the first slot in the morning or afternoon so that the room will be aired for longer before your appointment. Please let your osteopath know that you are at moderate risk when booking.
- If you have COVID-like symptoms, have tested positive recently to a COVID test or are self-isolating after being in contact with someone who had COVID, then a remote appointment is the only option at this stage. We can then (if warranted) move to a face-to-face appointment once you have recovered or your self-isolation time has ended.
What happens after the appointment?
- We advise you to put your clothes in the wash and have a shower.
- If you develop symptoms within the 72hr after your appointment please let us know ASAP so that we can self-isolate and inform other patients seen in the interim. We will be grateful that you do, so please do not feel embarrassed or guilty if this happens!
- Likewise, if we develop symptoms or learn that we have been in contact with someone with COVID just before seeing you we will let you know.
- For a more detailed account of our infection control policy, please see the document below.