Your experience matters
We are deeply committed to providing the highest quality osteopathic care and value your feedback, whether positive or constructive. Your experiences and perspectives help us continually enhance our service and ensure we meet the needs of all our patients.
Open dialogue and communication
If you have any concerns about your consultation, treatment, or any aspect of our care, we encourage you to share them with us. We believe in transparent, honest communication and are here to listen and respond. You can:
1. Speak directly with your osteopath during your appointment
2. Call the practice to discuss your concerns
3. Email us:
– Jerry Draper-Rodi: jerry@osteopathyabingdon.co.uk
– Patricia Sadler: psadler.osteopathy@gmail.com
– Hannah Vassallo: hannahvassallo@googlemail.com
We promise to:
– Listen carefully to your concerns without judgment
– Provide clear, thorough explanations
– Work collaboratively to find solutions
– Address issues promptly and professionally
– Follow up to ensure your satisfaction
– Learn from your feedback to improve our service
Independent support and advice
While we hope you’ll feel comfortable discussing any concerns directly with us, we understand you might prefer to speak with an independent organisation. These professional bodies are here to help:
Institute of Osteopathy
– Freephone: 0800 110 5857
– Email: enquiries@osteopathy.org
– Independent advice and support for patients
– Information about osteopathic care standards
General Osteopathic Council (our regulator)
– Telephone: 020 7357 6655
– Ensures osteopaths meet professional standards
– Protects patient safety and maintains quality of care
– Provides impartial guidance and support
The value of your feedback
Every piece of feedback helps us:
– Understand your needs better
– Identify areas for improvement
– Maintain high standards of care
– Develop our services
– Train our team effectively
– Create a more positive patient experience
We welcome comments about positive experiences too – knowing what works well helps us maintain and build upon our strengths. Whether you share your thoughts through our patient satisfaction surveys, in person, or via email, we appreciate you taking the time to help us improve.
Our commitment to improvement
As healthcare professionals, we are dedicated to:
– Continuing professional development
– Staying current with best practices
– Implementing patient suggestions where possible
– Maintaining open channels of communication
– Creating a supportive, welcoming environment
Thank you for choosing our practice and for helping us provide better care for all our patients